Privacy Policy
VenuHub Ltd · Last updated: 27 May 2026
VenuHub Ltd (“we”, “us”, “our”) operates the VenuHub platform at www.venu-hub.com. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform or contact us. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
VenuHub Ltd is the data controller for personal data collected through this platform.
Contact: hello@venu-hub.com · www.venu-hub.com
2. What Personal Data We Collect
Account and registration data
- Full name, email address, and encrypted password
- Organisation or business name and job title
- Phone number (optional)
Booking and transaction data
- Booking details — venue, space, date, time, and duration
- Invoice and payment records
- Booking history, status, and classification data
Usage and technical data
- IP address, browser type, device type, and operating system
- Pages visited, features used, and log data
- Cookies and similar tracking technologies
Communications data
- Messages sent via the contact form or email
- Support enquiries and marketing preferences
3. How We Use Your Personal Data
To provide our services (Contractual necessity)
- Creating and managing your account
- Processing bookings and generating invoices
- Sending booking confirmations and reminders
- Enabling team access and role management
- Providing customer support
Legitimate interests
- Improving and developing our platform
- Monitoring security and preventing fraud
- Analysing usage patterns to enhance user experience
Legal obligations
- Retaining financial records as required by UK law
- Responding to lawful requests from authorities
Consent
- Sending marketing communications (where you have opted in)
- Setting non-essential cookies
4. Legal Bases for Processing
- Contract — processing is necessary to deliver the services you have requested
- Legitimate interests — where our interests do not override your rights and freedoms
- Legal obligation — where we are required by law to process your data
- Consent — where you have given us clear and specific permission
5. How We Share Your Data
We do not sell your personal data. We may share it with:
- Cloud infrastructure and hosting providers
- Payment processors for invoicing and payment collection
- Email service providers for transactional communications
- Analytics providers to understand platform usage
- Legal or regulatory authorities where required by law
All third-party processors are bound by data processing agreements and required to handle your data in compliance with UK GDPR.
6. International Data Transfers
Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, including UK International Data Transfer Agreements (IDTAs), Standard Contractual Clauses, or adequacy decisions issued by the UK Secretary of State.
7. How Long We Keep Your Data
- Account data — retained for the duration of your subscription and up to 12 months after closure
- Booking and invoicing data — retained for 7 years to comply with UK financial record-keeping requirements
- Support communications — retained for 2 years
- Marketing preferences — retained until you withdraw consent or opt out
After these periods, data is securely deleted or anonymised.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — request deletion of your data in certain circumstances
- Restrict processing — ask us to limit how we use your data
- Data portability — receive your data in a structured, machine-readable format
- Object — object to processing based on legitimate interests or direct marketing
To exercise any of these rights, email us at hello@venu-hub.com. We will respond within one calendar month.
9. Cookies
- Essential cookies — required for the platform to function (no consent needed)
- Analytics cookies — to understand how visitors use the platform (consent required)
- Preference cookies — to remember your settings and choices (consent required)
You can manage cookie preferences through your browser settings or our cookie consent tool.
10. Data Security
We implement appropriate technical and organisational measures including:
- Encryption of data in transit using TLS/SSL
- Encrypted storage of passwords
- Access controls and role-based permissions
- Regular security reviews and monitoring
In the event of a data breach likely to affect your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay.
11. Children's Privacy
VenuHub is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have done so, please contact us at hello@venu-hub.com and we will delete it promptly.
12. Changes to This Policy
We may update this policy from time to time. When we make material changes, we will notify you by email or by displaying a notice on our platform. The “Last updated” date at the top always reflects the most recent revision. Continued use of VenuHub after changes take effect constitutes your acceptance.
13. How to Complain
If you are unhappy with how we handle your personal data, please contact us first at hello@venu-hub.com.
You also have the right to complain to the UK's supervisory authority:
Information Commissioner's Office (ICO)
www.ico.org.uk · Helpline: 0303 123 1113
14. Contact Us
For any questions or requests relating to this Privacy Policy:
VenuHub Ltd